Safety practices

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SAFETY PRACTICES

WE STAY SAFE IN AGAFAY

At Agafay desert luxury camp, we have been working hard to prepare the best possible holiday experience for our guests and an ideally safe work environment for our employees.

For the past years, thousands of people from every corner of the world have trusted us with some of the most significant occasions of their lives, which we have managed to turn into unforgettable moments of happiness.

Today we are asking you to once again trust us with your precious holiday. Apart from the days of endless relaxation, fun and luxury, we have planned a special summer escape in one of the planet’s safest and most beautiful destinations: the unique and world-renowned Agafay desert.

In close cooperation with Sanilab, global experts in hygiene and sustainable solutions, and in line with the Morocco government and the European Union’s health and safety guidelines, we have designed our strategy to ensure that guests will enjoy a delightful, yet safe stay.

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We will be offering our services digitally on top of the traditional modus operandi: you may check-in online, order cocktails, book a camel ride or quad excursion, and check out when your trip comes to an end, simply by using your mobile device, if you would prefer not to interact with the staff. We may be temporarily observing physical distancing, but we still remain by your side.

We will be providing Personal Hygiene & Protection kits to all our guests, including masks, antiseptic gel, gloves and sanitizing wipes to use at their discretion.

All the public spaces of the hotel will be equipped with Sanitizing Stations and will be constantly disinfected by dedicated housekeepers who will be focusing on high touch surfaces. 

Our tents and public spaces will be cleaned and disinfected daily with the use of Hospital Grade Disinfectants, sanitation equipment.

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We are blessed in having the luxury OF spacious outdoor areas, both personal and public. Each tent has a private entrance and a sunlit terrace with a dedicated lounge,

Our staff will be wearing Personal Protective Equipment as mandated by the guidelines.

As always and In close cooperation with a privat clinic, a doctor will be available 24/7 for our guests and employees, to cope with any medical emergency.

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We are drastically reducing the capacity of our restaurants, so that you can enjoy an exclusive private dining experience just a breath away from your Suite.

We are establishing strict sanitization protocols for the disinfection of chairs and tables between guest sittings at our restaurants.  

Breakfast will be served in restaurant, we will be pleased to offer you an à la carte menu with fresh and fantastic choices. We will be suspending our buffet service this year, but you will have the opportunity to savour a customized and safe breakfast meal.

If you would rather enjoy your breakfast in your tent, just ask us, so that you can enjoy it in the privacy of your terrace or room.

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For those of you who would prefer not to leave the comfort of your room, we would like to advise you that we have hired extra colleagues in our room service department, in order to provide you with a minimum-interaction XX dining experience.

We are engaging trustworthy and health certified local suppliers. Furthermore, we disinfect each product before storing or using it.

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We have enabled social distancing in our swimming pool by adding another big terrace and establishing a daily schedule for deep cleaning.

Swimming pool are cleansed and chlorinated daily. As you already know, chlorine is one of the strongest enemies of Covid-19, meaning that it will be absolutely safe to enjoy your swim in our pools or jacuzzis.

Massages and treatments will be offered in our ambient treatment rooms which will be sterilized with the use of UV technology after each treatment.

Our colleagues at the Fitness Center will ensure the cleanliness of the area, by disinfecting the exercise machines and gym equipment after every use.

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 Our hotel staff is well-trained to carefully follow the health and hygiene guidelines while offering their usual top-notch luxury services. Health checks will be conducted daily ON each member of the hotel team to ensure they are in good health

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We may have replaced the handshake with different greeting styles, we have hidden our smiles behind a protective mask, but our hearts remain loyal to the traditional Morocco hospitality or “Merhaba”, the treat, the company, the always warm welcome of our guests!

We have missed you and we look forward to seeing you!*

* Should you have any further enquiries kindly contact us at:

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