- 1 – Extra Flexible cancellation Policy for Guests who planned to stay in our camp prior to and inclusive of November 30th, 2020
1-1 Guests who booked from 1st May and planned to stay in our camp prior to and inclusive of November 30th, 2020 may cancel their reservations at any time for free, or modify their reservations for a later date without any modification fees subject to availability and applicable rates and conditions) , or request a credit voucher for the full amount of the booking value for use at a future date at the same hotel.
2-1 Guest who booked before 1st May and planned to stay in our camp prior to and inclusive of November 30th, 2020 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the booking value for use at a future date at the same hotel.
➔ To cancel and get a credit voucher please use the following link Claim a voucher
- 2- cancellation Policy for Guests who planned to stay in our camp from and inclusive of December 1st , 2020,
Guests planned to stay in our camp from and inclusive of December 1st , 2020, Cancellations or modification for Luxury tents must be received at least 30 days prior to 3:00 pm on the expected day of arrival, and may differ by arrival date and room type.
If cancellation of a guaranteed reservation is not received by the required date, the Resort will charge a penalty equal to the cost of the total scheduled stay plus taxes will be billed. The same policy applies to no-shows.
Please note that cancellation policies may differ according to arrival date and room type; for details of cancellation policies and deposit requirements, please check at time of booking.
➔ To modify the dates of your stay, please contact the hotel directly.
Check In: 2:00 PM Check Out: 12:00 PM
Early Arrivals and Late Departures
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access.
Similarly, for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your bags and make our facilities available for you .
Guaranteed Reservations and Deposits
At Agafay Desert Luxury Camp, a guaranteed reservation assures you of a room even if you check in late (after 6:00 pm). If a room is not available, we will arrange your accommodation in another hotel at our expense, and provide transportation to and from Agafay Desert Luxury Camp as reasonable.
All reservations made through the web site must be guaranteed by a major credit card. Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking. Please note that while our rates are quoted in euros (EUR), Moroccan law requires that the bill be paid in Moroccan dirham (MAD). The rate is converted upon check-in.
American Express, Visa, MasterCard, Diners Club, JCB, Euro Card, Discover Card, Carte Blanche, China UnionPay
For Families & Special Needs
We welcome families travelling with children with those all-important added extras from Moroccan-themed cuddly toys to sketchpads, as well as their favourite cookies and candy. Children up to 12 years old can be accommodated free of charge in their parents’tent or suite; cribs and rollaways are available (breakfast included).
Connecting tents for families, rooms with each wheelchair access, and non-smoking rooms are all available. Please contact us directly so we can make the best arrangements for your needs.
Agafay desert luxury camp
Spread across 6 hectares (4 acres) of desert, Agafay desertl uxury camp accommodations are split across the hills, five tents and one exclusive, Royal tent. Each of the 18 luxurious tent offers something unique, from a panoramic view of the mighty Atlas peaks, or the vast desert dunes, to butler service for the ultimate in relaxing getaways.