Check In Time & Policies

Check In: 2:00 PM Check Out: 12:00 PM
Early Arrivals and Late Departures
If you expect to arrive early in the day and would like immediate access to your room, we recommend booking the room for the prior night to guarantee immediate access. Similarly, for late departures, reserving an additional night will guarantee access to your guest room until you depart. If you choose not to reserve, we will be glad to store your bags and make our facilities available for you .
Guaranteed Reservations and Deposits
At Agafay Desert Luxury Camp, a guaranteed reservation assures you of a room even if you check in late (after 6:00 pm). If a room is not available, we will arrange your accommodation in another hotel at our expense, and provide transportation to and from Agafay Desert Luxury Camp as reasonable. All reservations made through the web site must be guaranteed by a major credit card.Certain arrival dates and rates may require a deposit. Please check for full deposit requirements at time of booking. Please note that while our rates are quoted in euros (EUR), Moroccan law requires that the bill be paid in Moroccan dirham (MAD). The rate is converted upon check-in.
Cancellation Policy
Cancellations for a guest room reservation must be received at least 30 days prior to 3:00 pm on the expected day of arrival, and may differ by arrival date and room type. If cancellation of a guaranteed reservation is not received by the required date, the Resort will charge for one night’s accommodation plus taxes.
The same policy applies to no-shows. Please note that cancellation policies may differ according to arrival date and room type; for details of cancellation policies and deposit requirements, please check at time of booking.
Note: Cancellations for Presidential Suite must be received at least 14 days prior to expected arrival date, or a penalty equal to the cost of the total scheduled stay plus taxes will be billed. The same policy applies to no-shows. Presidential Suite reservations require a full prepayment made no later than 14 days prior to expected arrival date. Reservations over New Year’s are subject to a 20-day cancellation policy.
Credit Cards
American Express, Visa, MasterCard, Diners Club, JCB, Euro Card, Discover Card, Carte Blanche, China UnionPay
For Families & Special Needs
We welcome families travelling with children with those all-important added extras from Moroccan-themed cuddly toys to sketchpads, as well as their favourite cookies and candy. Children up to 12 years old can be accommodated free of charge in their parents’tent or suite; cribs and rollaways are available (breakfast included).
Connecting tents for families, rooms with each wheelchair access, and non-smoking rooms are all available. Please contact us directly so we can make the best arrangements for your needs.
Agafay desertl uxury camp
Spread across 6 hectares (4 acres) of desert, Agafay desertl uxury camp accommodations are split across the hills, five tents and one exclusive, Royal tent. Each of the 18 luxurious tent offers something unique, from a panoramic view of the mighty Atlas peaks, or the vast desert dunes, to butler service for the ultimate in relaxing getaways.